Warranty Claim" from our returns portal to register your defective items.','description':'We do not offer exchanges or refunds for non‑defective items (including wrong size/color chosen by the customer), unless required by applicable law.','breadcrumb1':'Home','breadcrumb2':'Returns','breadcrumb2Link':'/account/return/','breadcrumb3':'Order Number {0}','buttonDownloadLabel':'Download return label','backToShop':'Back to shop','fileName':'returns_order_number_{0}','labelRequestedText':'You will receive a prepaid return stamp also via E-Mail.','labelNotRequestedText':'For defective/damaged items (warranty claims) or incorrect items received, please DO NOT send the products back. Please contact our customer support to start your claim. Once your claim has been verifed and processed, you will be contacted by our customer resolutions team.','labelRequestedTextNoLinkIos':'You will receive a prepaid return stamp also via E-Mail.',},'returns-hub':{'goBack':'Back','returnHeadline':'NO RETURNS FOR USA ORDERS','complaintHeadline':'Warranty Claim',},'returns-hub-path-selection':{'headline':'What would you like to do?','returnDescription':'We DO NOT offer exchanges or refunds for non‑defective items (including wrong size/color chosen by the customer), unless required by applicable law.','returnButton':'N/A','complaintDescription':'Reasons for complaint are e.g. damage, defects, missing components, manufacturer recall.','complaintButton':'Register a complaint',},'returns-hub-products-table':{'orderNumber':'Order Number:','reducedRefundHint':'The refund amount will be adjusted because a discount was applied to your order.',},'complaint-product-selection':{'headline':'Hello {0}, which item would you like to complain about?','reasonExamples':'Please choose this option for damaged items, defects, missing components, manufacturer recall or incorrect items delivered.','maxItems':'You can only register one item per complaint.','subheadlineMobile':'{reasonExamples} {maxItems}','subheadlineDesktop':'{maxItems}','questionsNextStep':'We need a few more details from you in the next step:','ctaDescriptionMobile':'{questionsNextStep}','ctaDescriptionDesktop':'{reasonExamples}

{questionsNextStep}','cta':'Continue to registration','itemNotShipped':'This item has not yet been dispatched.','itemReturned':'You returned this item on {0}.',},'complaint-required-info':{'headline':'Your complaint','introMobile':'In order to process your request as well as possible, we need a few more details from you:','stepNumberHeadline':'Step {0}/3','stepHeadlineReason':'Reason for complaint','stepInfoReason':'In order to process your request as efficiently as possible, we need a few more details from you:','stepInfoHeadlineReason':'Please choose a reason','stepHeadlineDescription':'Description','stepInfoDescription':'In order for us to process your service request, we require a detailed description of the error.','stepHeadlineAttachments':'Pictures & Videos','stepInfoAttachments':'Please upload at least one image or video where the damage can be clearly seen.','ctaDescription':'After checking, we will decide with the manufacturer on repair, replacement or credit note. We will take your request into account - without guarantee.','cta':'Register a complaint','save':'Save','globalError':'Sorry, something went wrong. Please try again later.','descriptionLabel':'The problem is...','reasons_used':'Dirty / Signs of previous use','reasons_opticalDefect':'Cosmetic flaws,
e.g. scratches or colour deviations','reasons_functionalMaterialDefect':'Functional or material defect','reasons_safetyDefect':'Safety-related defect','reasons_singlePartDefect':'Individual part defective,
e.g. broken tent pole','reasons_damagedPackage':'Damage in transit
Package damaged and item defective or soiled','reasons_singlePartMissing':'Individual part was missing,
e.g. pegs for a tent','reasons_manufacturerRecall':'Manufacturer recall','reasons_other':'Other','compensations_no_preference':'No specific request','compensations_refund':'Refund after return','compensations_discount':'Discount','compensations_replacement':'Replacement','compensations_repair':'Repairs',},'returns-hub-success':{'complaintHeadline':'Thanks, we have now received your complaint.','complaintNote':'Please keep the item at home until we get back to you. You will receive a special returns label for complaints from our staff if the solution is to return the item.','complaintStep1':'We kindly ask for your patience whilst your complaint is processed.','complaintStep2':'You will receive a confirmation email.','complaintStep3':'One of our Bergzeit specialists will take care of your request.','complaintStep4':'We will get back to you with a suggested solution, usually within 2-3 working days.',

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